Shipping policy
Thank you for shopping with JACNTANETWORK TECHNOLOGY COLTD. Operating as a professional online retail brand based in the United States, we focus on various styles of fashion bags and daily functional bag accessories. We strictly follow standardized order processing procedures and scientific cross-border logistics management. Every bag product is carefully inspected and professionally packaged before shipment to ensure customers receive intact and qualified goods within a reasonable delivery cycle.
1. Order Processing Time
All confirmed and fully paid bag orders will be reviewed, inspected and packaged within 1 to 3 business days after order confirmation. Our warehouse only carries out order processing on regular working days, and all operational work will be suspended on weekends and U.S. federal public holidays.
During peak shopping seasons and large-scale promotional periods with surging order volume, standard processing schedules may be moderately prolonged. Our official team will send email notifications to customers in a timely manner once obvious order delays occur, ensuring customers grasp the latest order dynamics.
2. Shipping Rates and Delivery Estimates
Shipping fees for all bag orders are calculated based on package weight, overall size and shipping region. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment, with no hidden charges or additional fees.
We provide standard shipping services for all in-stock bag products, with an estimated delivery duration of 15 business days after warehouse dispatch. This delivery time is only a reference range. Actual package arrival may be affected by logistics carrier scheduling changes, customs clearance review progress, extreme weather, regional logistics restrictions and holiday service suspensions.
3. Shipment Confirmation and Order Tracking
Once your bag order completes all pre-delivery quality audits and is officially shipped out of the warehouse, you will receive an automatic shipment confirmation email containing your exclusive tracking number and logistics service provider information.
Logistics tracking data will be updated to the official query system and available for real-time inquiry within 24 to 48 hours after the carrier picks up the package. Short-term data synchronization delay is normal in cross-border logistics. You can contact our customer support team for manual status verification if tracking information fails to update beyond the prescribed time.
4. Incorrect Address Disclaimer
Customers are required to fill in accurate, complete and deliverable shipping addresses, valid zip codes and effective contact information during order checkout. Please carefully verify all delivery information before payment to avoid logistics exceptions such as misdelivery and package return.
JACNTANETWORK TECHNOLOGY COLTD assumes no liability for delivery errors, failed delivery or package loss caused by incorrect or incomplete address information provided by customers. If the package is returned due to address problems, customers shall bear all reshipping expenses independently, and the original shipping fee is non-refundable.
5. Lost or Damaged Packages
If your package is suspected or confirmed lost during cross-border transportation, please submit a lost parcel review application to our after-sales team within 2 calendar days after the expected delivery date. We will cooperate with formal logistics institutions to conduct comprehensive traceability investigation and solve the problem efficiently.
Long-distance transportation may lead to unavoidable extrusion, friction and collision, causing damage to bag surfaces, hardware accessories and outer packaging. If you receive damaged products, please contact our after-sales team within 24 hours after delivery, and provide clear original photos of the complete packaging and damaged product parts as valid proof. We will conduct a detailed review and deliver effective solutions as soon as possible.
6. Bag Care and Usage Notice
Our bag products are made of leather, canvas, nylon and other high-quality wearable materials. Each product is equipped with exclusive care instructions adapted to its material characteristics, covering standardized daily use, decontamination cleaning and dry storage methods.
Product fading, deformation, accessory falling off and structural damage caused by improper cleaning, humid storage environment, private disassembly and artificial misuse are not quality problems. JACNTANETWORK TECHNOLOGY COLTD will not provide after-sales warranty and compensation services for non-quality artificial damage.
7. International Shipping and Customs Notice
All international cross-border shipments are subject to the foreign trade policies and customs supervision regulations of the destination country. Import duties, customs clearance fees and other statutory import charges may be levied according to local rules.
All customs-related expenses incurred in international transportation are fully borne by the customer. Product prices and shipping fees do not include any customs and import costs. We are not responsible for package detention, forced return and economic losses caused by customers’ failure to pay customs fees or violation of local import regulations.
8. Contact Information
If you have any questions or inquiries about our shipping policies, logistics progress and delivery services, please contact our official customer service team through the following channels:
Trade Name: JACNTANETWORK TECHNOLOGY COLTD
Phone Number: +1 479-654-9768
Email: service@swsconceptstrading.shop
Physical Address: 150 Boosa Rd, Camden, AR 71701, United States